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Questions & Answers
How long does shipping take?
Within [country/region], delivery usually takes [X–Y] business days. Internationally, delivery takes [Y–Z] business days. You will receive a tracking number via email.
How much does shipping cost?
Shipping within Germany is free for orders over €125. For orders under this amount, we charge €6.99 per order.
Shipping costs to EU member states are €17.99. Shipping costs are reduced to €11 for orders over €125.
You can see the exact costs at checkout.
How does return & cancellation work?
You can return unused goods within the statutory withdrawal period (usually 14 days after receipt). Register the return via [Returns Portal/Email]. You can find more information under "Terms and Policies" at the bottom of the page.
When will I receive my refund?
After receiving and inspecting the return, we will issue a refund within 14 working days via the original payment method.
What do I do if the goods are defective?
Please contact us within 14 days with your order number and photos at [Support-Email]. We will arrange a replacement or refund.
