Contact information

WhatsApp: 017620380364

E-Mail: hanse-collectibles@gmx.de

Questions & Answers

Within [country/region], delivery usually takes [X–Y] business days. Internationally, delivery takes [Y–Z] business days. You will receive a tracking number via email.

Shipping within Germany is free for orders over €125. For orders under this amount, we charge €6.99 per order.

Shipping costs to EU member states are €17.99. Shipping costs are reduced to €11 for orders over €125.

You can see the exact costs at checkout.

You can return unused goods within the statutory withdrawal period (usually 14 days after receipt). Register the return via [Returns Portal/Email]. You can find more information under "Terms and Policies" at the bottom of the page.

After receiving and inspecting the return, we will issue a refund within 14 working days via the original payment method.

Please contact us within 14 days with your order number and photos at [Support-Email]. We will arrange a replacement or refund.

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